Help, the Cosmoteer installation program won't run!
Your virus-scanner may be preventing you from running the installation program simply because it doesn't recognize the program. This seems to be especially common when trying to install a release that is only a day or two old. Most players who can't run the installation program are able to solve the problem by temporarily disabling their anti-virus program while installing the game.
My anti-virus thinks Cosmoteer has a virus/malware in it!
Similar to the above, some overly-aggressive anti-virus software may incorrectly suspect Cosmoteer of being a virus, simply because it doesn't recognize it. I promise there are no viruses in Cosmoteer! 🙂
I'm having a problem installing the .NET Framework!
First, make sure your operating system is compatible with Cosmoteer. Cosmoteer uses .NET 4.6.2, which requires one of the following operating systems:
- Windows 10 (Anniversary Update or later)
- Windows 8.1 (Windows 8.0 is not supported)
- Windows 7 (Service Pack 1 required)
If you are using a compatible operating system and still getting an error, then trying downloading and installing the .NET Framework manually: https://www.microsoft.com/en-us/download/details.aspx?id=53344.
If that still doesn't work, then try running this program: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
If that doesn't work, then this page may be of help: https://docs.microsoft.com/en-us/dotnet/framework/install/troubleshoot-blocked-installations-and-uninstallations
If none of those are helpful, then unfortunately the only advice I can give is to contact Microsoft and maybe they can help you solve the problem.
I get an error that contains the text
MoveFile Failed; code 183. when trying to update the game!
This is probably because, for some reason, Cosmoteer is still running in the background. Try one of these two options and then re-run the installer:
- Restart your computer.
- Open up Task Manager, find the Cosmoteer.exe process, and end it.
I installed or updated a mod and now the game won't load!
Buggy mods can cause the game to crash when starting or when loading a saved game or ship. If you can't even start the game to turn off the buggy mod, then start the game using the
Cosmoteer (No Mods) shortcut in your start menu. This will launch the game as if there were no mods turned on, allowing you to turn off the buggy mod.
You can also manually uninstall the mod by deleting its folder. Mods are contained in
I get a crash containing "DXGI_ERROR_DEVICE_REMOVED"!
- Make sure your graphics drivers are up-to-date.
- Try turning on VSync in the game settings. Some players have reported that this helps.
- Sometimes overclocked video cards can cause this issue.
I get a "Access to the path ... is denied." error when saving a ship design or game.
This is most commonly caused by overly-protective anti-virus/malware/ransomware software. Try temporarily disabling software or adding Cosmoteer to its ignore list or whitelist. This thread has more information that may help.
I have a different problem...
Please start a new discussion in the tech support forum. If you're getting a crash, please post your log file.
Where can I find my Cosmoteer log files?
Every time your run Cosmoteer, the game creates a log file that records some useful diagnostic information that will help me solve your problem if Cosmoteer crashes while playing. These log files can be found in
Documents\My Games\Cosmoteer\Logs. Cosmoteer keeps only the 10 most-recent log files. If you're reporting a crash to me, please include the contents of the log file for the play session when it crashed. (You will usually see an error near the bottom of the log file.)